Markesales.com is committed to providing customers with a hassle - free shopping experience. The platform brings together great discounts, exclusive coupon codes, and a selection of high - quality products.​
Markesales.com Refund Policy​
1. Eligibility for Refund​
1.1 Quality Issues​
Markesales.com attaches great importance to product quality. If the product received has quality issues, such as being damaged during transportation, malfunctioning upon opening, or not conforming to the website description, customers can apply for a refund. When applying, clear relevant evidence, such as photos or videos that can show the problem, needs to be provided. For example, if the mobile phone purchased arrives with a cracked screen or cannot be turned on, just take pictures of the problem or record a video and attach it to the refund application.​
1.2 Change of Mind​
Sometimes, customers' plans or preferences may change after making a purchase. As long as the product meets the following conditions, customers can apply for a refund within [5] days of receipt:​
The product is unused and remains in a brand - new state.​
The original packaging is intact, including the packaging box, tags, and seals.​
All accessories, instruction manuals, and any complimentary gifts that come with the product are returned together. For instance, when purchasing a camera set, the camera, battery, charger, lens caps (if any), and instruction manual need to be returned in the original packaging.​
1.3 Order Errors Caused by the Website​
We strive to ensure that all orders are error - free, but occasionally mistakes can occur. If there are order errors due to our negligence, such as sending the wrong product, incorrect quantity, or double - charging, customers are entitled to a full refund. For example, if a blue product is ordered but a red one is received, or if the credit card is charged twice, just contact our customer service, and we will immediately process the refund.